Chromedia Dialogmarketing

Chromedia is a customer experience agency in Munich that has worked for more than 30 years where brand, communication and technology meet. The company describes itself as a partner rather than a supplier, taking responsibility for the outcome and staying with a project until it produces measurable business impact.

Its offer spans strategy and consulting, creation, data and technology, sold as separate disciplines or run as one coordinated CX partnership, and the team works either as lead agency or as a specialist alongside other agencies. The Six Shifts method frames that offer, from customer journey and touchpoint design through to implementation, and the company’s information security has been audited to TISAX.